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Patient Relations

During your time at the hospital, we encourage you to discuss your questions and concerns with a member of your health-care team (i.e. nurse or treating physician).

For more information or if there are certain matters which you feel require further attention, you may contact Patient Safety at 519-843-2010 ext 40718 or e-mail:

Patient and Family Advisory Council

Looking to make a difference in your local health care system? Join the WHCA Patient and Family Advisory Council.


At Wellington Health Care Alliance (WHCA) - Groves Memorial Community Hospital, Louise Marshall Hospital, and Palmerston and District Hospital, we believe that patients, their families and public engagement is essential to improving health care. Our patient engagement efforts are designed to encourage, enable and empower all members of our community to be full participants in the care they receive - and to help patients, families and health professionals join hands together to improve our health system. 


Patient and Family Advisors ensure the patient and family perspective is embedded in decision making and drive programs and services to be tailored to our unique patient populations. This contributes to the best possible outcomes and patient experience.

WHCA strives to create a respectful, accessible and inclusive environment. We welcome all applicants and encourage members of equity-deserving groups including Indigenous and LGBTQ2SIA+ communities regardless of race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion, neurodiversity or physical ability. Whenever possible, we will seek voices from individuals with experiences of health inequity and who bring a different perspective to the table.

WHCA is recruiting for Patient, Family Advisory Members:

WHCA Patient, Family and Caregiver Advisory Council (PFAC)

PFAC is an organized group of patients, family members, caregivers and community volunteers who contribute their ideas and priorities to all aspects of care. Our goal as a council is to promote and enhance patient engagement, improve health care quality and the overall delivery of patient care. 

Members of this group engage with staff members on a variety of topics and projects such as new policies, procedures, programs, etc. Advisors are also provided opportunities to give additional insights through surveys, and other types of feedback requests, taking part in special committees such as designing quality and patient safety tools, or by sharing their stories and experiences with their level of comfort. 


Time commitment is minimum 2 hours bi-monthly. The meeting time will be set in the evening. There will be opportunity for more project-based work on occasion.

Please note:

  • If you have questions, please email or call 519-843-2010 ext. 40718

  • There will be an orientation and training to get you started

  • A vulnerable sector police check will be required

  • Occupational Health clearance 

  • Hybrid meetings

Key Qualities and Qualifications would include:

  • 18 years of age or older

  • Respect for diversity and welcoming of differences of perspective

  • Ability to think about healthcare “in big picture” ways

  • A “can do”, positive attitude

  • Collaborative approach to working with staff and other members of the public

  • Respect for privacy and confidentiality

  • Ability to consider a range of possible solutions and the ability to offer constructive advice and alternatives

  • Can represent patient, family or caregiver perspectives

  • Ability to use your lived experiences to help make positive change

  • Ability to support group recommendations even if of a different opinion

Interested in joining PFAC?
Please contact

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